Sales Policy
Effective Date: 12 December 2024
By placing an order with Herosh, you agree to our Sales Policy outlined below. Our goal is to ensure a smooth and satisfying shopping experience for our customers.
1. Order Processing Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped. If there is any delay in processing your order, we will notify you via email.
2. Payment We accept various forms of payment, including credit cards and PayPal. All payments must be made in full before shipping. The total amount of your order will be charged when your order is placed.
3. Shipping We offer standard and expedited shipping options. Shipping costs are calculated based on the weight of your order and the shipping method you choose. Shipping times may vary based on your location and the chosen shipping method.
4. International Shipping We offer international shipping to select countries. International customers are responsible for any customs duties or taxes imposed by their country. Please be aware that shipping times for international orders may be longer due to customs processing.
5. Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
6. Address Changes If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee address changes once the order has been processed.
7. Order Cancellation If you wish to cancel your order, please contact us immediately. Orders can only be cancelled before they have been shipped. If your order has already been shipped, you will need to follow our return process.
8. Out of Stock Items If an item you ordered is out of stock, we will notify you via email and provide you with the option to wait for the item to become available, choose an alternative item, or cancel your order.
9. Pricing All prices are listed in US dollars. We reserve the right to change prices at any time without prior notice. Prices for items in your order will be honored at the rate in effect at the time of your order placement.
10. Promotions and Discounts From time to time, we may offer promotions or discounts. These offers are subject to specific terms and conditions, which will be provided at the time of the promotion. Promotional offers and discounts cannot be combined with other offers unless explicitly stated.
11. Warranty and Guarantee We stand behind the quality of our products. If you encounter any issues with your purchase, please contact our customer service team for assistance. Depending on the nature of the issue, we may offer a repair, replacement, or refund.
12. Customer Service Our customer service team is here to help you with any questions or concerns you may have. You can reach us via phone, email, or through our website’s contact form.
13. Limitation of Liability Herosh is not liable for any damages that arise from the use of our services or products. Our liability is limited to the maximum extent permitted by law.
14. Governing Law These terms and conditions are governed by and construed in accordance with the laws of the state of California.
Contact Us
Address: 18071 Ketch Ave Garden Grove, California (CA), 92843
Phone: (224) 558-6069
Email: info@herosh.site